Shipping & Delivery

When will my order ship?
Most orders ship within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

How long will it take to get my order?

  • USPS First-Class Mail: 3-5 business days.
  • USPS Priority Mail: 2-3 business days.
  • USPS Media Mail: 4-9 business days.

Please note these are shipping carrier estimates and are not guaranteed. Delivery times can vary, especially during peak seasons.

Do you ship outside the United States?
Currently, we only ship within the United States.

How can I check the status of my order?
You will receive a shipping confirmation email with a tracking number once your order has shipped. You can use this number on the carrier’s website to track your package.

The status of my order is “Delivered,” but I haven’t received it. What should I do?
First, please check around your property, including with neighbors and in any designated safe drop-off locations. If you are still unable to locate the package, please contact your local post office directly with your tracking number for more detailed information, as they will have the most accurate delivery records.

What are your shipping rates?
Shipping costs are calculated at checkout based on the weight of your order and your shipping address.

My order is a gift. Can you include a gift message?
Yes! During checkout, you can leave a gift message in the “Order special instructions” field. We will be happy to include a note with your personal message. We do not include invoices or packing slips with gift orders.

Will my items be shipped together?
We make every effort to ship your entire order at once. However, sometimes items may ship from different locations and arrive in separate packages. You will receive a separate shipping confirmation email for each shipment.

What if my package is lost or damaged?
Please contact the shipping carrier directly with your tracking number to initiate a trace or claim for any lost or damaged packages. We are not liable for packages once they are marked as delivered by the carrier or for any packages lost or damaged in transit.

For further assistance, please visit our main FAQ page at shoppaulgreen.com.