General Questions
Where can I buy Paul Green shoes?
Paul Green shoes are available at our official online store, shoppaulgreen.com, as well as at select fine department stores and independent specialty retailers worldwide.
How do I find the right size?
We recommend referring to the specific sizing information provided for each style on our product pages at shoppaulgreen.com. Our footwear is available in a range of widths and sizes to ensure a perfect, comfortable fit.
How should I care for my Paul Green shoes?
To maintain the beauty and longevity of your shoes, we advise using high-quality care products. Regular cleaning and conditioning with products appropriate for the specific leather or material are essential. We recommend contacting a professional shoemaker or repair service for more complex care or restoration needs.
What is the “Green Sole” technology?
The Green Sole is our signature comfort system. It is a unique, flexible construction that combines lightweight, shock-absorbing properties with exceptional durability. This technology provides all-day comfort and superior cushioning with every step.
Do Paul Green shoes require a break-in period?
Thanks to our premium materials and innovative comfort features like the Green Sole, our shoes are known for their immediate comfort. They typically require little to no break-in period.
Orders & Shipping
What are the shipping options and costs?
Detailed information on our current shipping methods, delivery times, and any associated costs can be found on our website, shoppaulgreen.com. We offer various options to meet your needs.
Can I modify or cancel my order after placing it?
We process orders very quickly to ensure fast shipment. Therefore, it may not be possible to change or cancel an order once it has been submitted. Please review your items carefully before completing your purchase.
How can I check the status of my order?
You will receive a confirmation email with your order details and a separate email with tracking information once your package has been dispatched. You can use the tracking number to monitor your shipment’s progress.
Do you ship internationally?
We currently ship to numerous countries. For a complete and up-to-date list of the countries we deliver to, please visit shoppaulgreen.com.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied. If you are not happy with your purchase, you can return unworn items in their original packaging within a specified period. For full details on the return process and timeframe, please consult our website.
How do I initiate a return or exchange?
Please visit shoppaulgreen.com and navigate to the Returns section for detailed instructions on how to proceed with a return or exchange.
When will I receive my refund?
Refunds are processed promptly after we receive and inspect the returned items. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.
Product & Quality
Where are Paul Green shoes manufactured?
Our shoes are crafted with great attention to detail in our own factories located in Europe.
What materials are used?
We are committed to quality and use only premium, carefully selected materials, including fine leathers from renowned European tanneries.
How can I ensure the authenticity of my Paul Green shoes?
To guarantee you are purchasing an authentic Paul Green product, we recommend buying only from our official online store, shoppaulgreen.com, or from one of our authorized retail partners.
My shoes have a small imperfection. Is this normal?
As our products are made from natural materials like leather, some variations in grain, texture, or color are inherent characteristics and are not considered defects. They are a sign of a genuine, high-quality material.